What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not receiving email notifications

    Asked by lnsmith58 on September 16, 2016 at 05:30 PM

    I need someone to call me immediately. 512-461-9540. We are not receiving our forms. 

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    JotForm Support

    Answered by Kiran on September 16, 2016 at 06:41 PM

    I see that there are no forms in your account. However, with the link provided I see that the contact form associated with a different account RedCarpetAustin. I notice the email address of this account is in our bounce list and so the email notifications are being delivered. I have now removed it from the bounce list and the emails should be delivered normally.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.


    If you are referring to a different email address or account, please let us know. We will be happy to assist.