We are not receiving email notifications

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    lnsmith58
    Asked on September 16, 2016 at 05:30 PM

    I need someone to call me immediately. 512-461-9540. We are not receiving our forms. 

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    Kiran
    Answered on September 16, 2016 at 06:41 PM

    I see that there are no forms in your account. However, with the link provided I see that the contact form associated with a different account RedCarpetAustin. I notice the email address of this account is in our bounce list and so the email notifications are being delivered. I have now removed it from the bounce list and the emails should be delivered normally.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you are referring to a different email address or account, please let us know. We will be happy to assist.