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romnyAsked on September 16, 2016 at 11:21 PM
Hi,
How do i set up my feedback forms so that I know that someone has responded? I send out feedback forms after each workshop and I'm not getting notification when someone sends in feedback. The only way I know if I have feedback is if I log into my Jotform account, which I don't always remember to do. I used to get email alerts telling me there was feedback but that doesn't seem to happen anymore.
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David JotForm Support ManagerReplied on September 17, 2016 at 12:13 AM
I checked your form's recipient, and our mail log shows good delivery of notifications:
I just noticed that the sender name is missing, make sure to correct this:
Also, check your spam/junks folder. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:
- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com
- static-interlogyllc.netdna-ssl.com
Let us know if you need more help, we will be glad to assist you.
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Nik_CReplied on November 3, 2016 at 8:21 AM
If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):
That will prevent such issues in future.
Do not hesitate to contact us if you have further questions.
Thank you!
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Perfect Wedding FayresReplied on February 14, 2017 at 6:05 AM
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Chriistian Jotform SupportReplied on February 14, 2017 at 8:41 AM
Hi Shirleylyn,
I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/1065660. We will attend to your concern on that thread accordingly.
Regards.