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I'm not recieving notifcation when people fill in my feedback formAsked by romny on September 16, 2016 at 11:21 PM
How do i set up my feedback forms so that I know that someone has responded? I send out feedback forms after each workshop and I'm not getting notification when someone sends in feedback. The only way I know if I have feedback is if I log into my Jotform account, which I don't always remember to do. I used to get email alerts telling me there was feedback but that doesn't seem to happen anymore.
I checked your form's recipient, and our mail log shows good delivery of notifications:
I just noticed that the sender name is missing, make sure to correct this:
Also, check your spam/junks folder. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender. Here are our domain names:
Let us know if you need more help, we will be glad to assist you.
If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):
That will prevent such issues in future.
Do not hesitate to contact us if you have further questions.
I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/1065660. We will attend to your concern on that thread accordingly.