- romnyAsked on September 16, 2016 at 11:21 PM
How do i set up my feedback forms so that I know that someone has responded? I send out feedback forms after each workshop and I'm not getting notification when someone sends in feedback. The only way I know if I have feedback is if I log into my Jotform account, which I don't always remember to do. I used to get email alerts telling me there was feedback but that doesn't seem to happen anymore.
- JotForm SupportBDAVIDAnswered on September 17, 2016 at 12:13 AM
I checked your form's recipient, and our mail log shows good delivery of notifications:
I just noticed that the sender name is missing, make sure to correct this:
Also, check your spam/junks folder. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender. Here are our domain names:
Let us know if you need more help, we will be glad to assist you.
- JotForm SupportNik_CAnswered on November 03, 2016 at 08:21 AM
If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):
That will prevent such issues in future.
Do not hesitate to contact us if you have further questions.
- JotForm SupportChriistianAnswered on February 14, 2017 at 08:41 AM
I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/1065660. We will attend to your concern on that thread accordingly.