I'm not recieving notifcation when people fill in my feedback form

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    Asked on September 16, 2016 at 11:21 PM



    How do i set up my feedback forms so that I know that someone has responded?  I send out feedback forms after each workshop and I'm not getting notification when someone sends in feedback. The only way I know if I have feedback is if I log into my Jotform account, which I don't always remember to do.  I used to get email alerts telling me there was feedback but that doesn't seem to happen anymore. 

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    Answered on September 17, 2016 at 12:13 AM

    I checked your form's recipient, and our mail log shows good delivery of notifications:

    I just noticed that the sender name is missing, make sure to correct this:

    Also, check your spam/junks folder. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:


    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help, we will be glad to assist you.

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    Answered on November 03, 2016 at 08:21 AM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    That will prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!


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    Perfect Wedding Fayres 
    Answered on February 14, 2017 at 06:05 AM

    ive set up a brides registration form for my wedding Fayres and I've been told someone has responded they got an email but I didn't re rive any notification..  not being notified renders the form useless to me, what can I do? 
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    Answered on February 14, 2017 at 08:41 AM

    Hi Shirleylyn,


    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/1065660. We will attend to your concern on that thread accordingly.