What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not recieving notifcation when people fill in my feedback form

    Asked by romny on September 16, 2016 at 11:21 PM



    How do i set up my feedback forms so that I know that someone has responded?  I send out feedback forms after each workshop and I'm not getting notification when someone sends in feedback. The only way I know if I have feedback is if I log into my Jotform account, which I don't always remember to do.  I used to get email alerts telling me there was feedback but that doesn't seem to happen anymore. 

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    JotForm Support

    Answered by BDAVID on September 17, 2016 at 12:13 AM

    I checked your form's recipient, and our mail log shows good delivery of notifications:

    I just noticed that the sender name is missing, make sure to correct this:

    Also, check your spam/junks folder. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:


    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help, we will be glad to assist you.

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    JotForm Support

    Answered by Nik_C on November 03, 2016 at 08:21 AM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    That will prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!


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    Answered by Perfect Wedding Fayres  on February 14, 2017 at 06:05 AM

    ive set up a brides registration form for my wedding Fayres and I've been told someone has responded they got an email but I didn't re rive any notification..  not being notified renders the form useless to me, what can I do? 
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    JotForm Support

    Answered by Chriistian on February 14, 2017 at 08:41 AM

    Hi Shirleylyn,


    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/1065660. We will attend to your concern on that thread accordingly.