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    I don't appear to be receiving new submissions in my email anymore.

    Asked by ArtbarnCommunityTheater on September 16, 2016 at 11:22 PM

    We have a form called Internship Application that has received numerous submissions recently - I have received an email for all of them, but those emails stopped recently and the last three weren't sent as emails. I'm looking to see if I accidentally changed a setting somewhere but I can't find a place to adjust the email preferences. 

    Thanks for any help you can provide.

    Submissions new submissions email receiving
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 17, 2016 at 12:29 AM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com