What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am asking why this change was made (limiting to 5 forms on the free account).

    Asked by joshwenke on September 17, 2016 at 10:28 AM


    I am very disappointed to hear that you are now limiting the amount of forms that can be made on the free account. I have been a JotForm member for many years, and redirected all my clients to use JotForm for their websites.

    I am asking why this change was made (unlimited to 5 forms on the free account).

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    JotForm Support

    Answered by BDAVID on September 17, 2016 at 02:04 PM

    I see you have been using our free service since 2009, we appreciate your preference.

    Your existing forms will remain in your account, only if you need to create/clone new forms, you will need to upgrade.

    We know change is never easy. However, we’re asking our users who get the most value from JotForm to help us so we can continue to make great products and, in return, help you reap the benefits that come from using great products.

    Let us know if you have more questions, we will be glad to assist you.

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    Answered by tabukpaws on November 26, 2016 at 10:11 AM

    I'm afraid our nfp charity will not be using jotform anymore - 19usd a month just is another cost we can't afford. Shame you don't create a charity account, our form so help spread the word of your product. Hello to google forms I guess.
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    JotForm Support

    Answered by Nik_C on November 26, 2016 at 10:52 AM


    I opened a separate thread for you and you can find it here.

    Please open separate threads for each question you have so we avoid any potential confusion.

    Thank you!