Why is my account suspended? What term did I violate?

  • Ivan
    Asked on September 18, 2016 at 7:31 AM
  • Denis VP of Engineering, Enterprise
    Replied on September 18, 2016 at 7:40 AM

    Hello Ivan,

    Collecting private information like SSN violates our terms. If you want to activate your account please remove these types of fields from your forms and let us know. 

    If you need any further assistance please feel free to contact us.

    Thanks.

     

  • Ivan
    Replied on September 18, 2016 at 7:46 AM
    I don't have access to the form....how do I remove it?
    Ivan Resto, LPC
    Resto Family Services
    117 A Tradewynd Dr.
    Lynchburg, VA 24502
    434-420-1820
    ...
  • Denis VP of Engineering, Enterprise
    Replied on September 18, 2016 at 8:00 AM

    I removed these fields from your forms and activated your account. You can login now. 

  • Ivan
    Replied on September 18, 2016 at 8:45 AM
    I don't see my form. Do you know where it went?
    Ivan Resto, LPC
    Resto Family Services
    117 A Tradewynd Dr.
    Lynchburg, VA 24502
    434-420-1820
    ...
  • David JotForm Support Manager
    Replied on September 18, 2016 at 10:59 AM

    Login to your account username "iresto00", you will find the form under "My Forms" page: https://www.jotform.com/myforms 

    Let us know if you need more help.