Issues when submitting the form through https.

  • Profile Image
    ndonchev
    Asked on September 18, 2016 at 08:57 AM

    Hello, 

    I am having this issue and I am not entirely sure from where it is coming. I get an error that the whole ssh certificate is not working correctly. What should I do about this?

    This is the link to the form: https://form.jotformeu.com/ndonchev/kelvin-wine-support (generally it's not supposed to be used with white background and this is the reason why it's styled like that.

    Thank you in advance!

     

    Kind Regards,

    Nikola

  • Profile Image
    Kiran
    Answered on September 18, 2016 at 11:18 AM

    I understand that you may be embedding the form on a different color web page so you are having the white background with white text. I have checked your JotForm and see that the form is submitted without any issue when I tested it. 

    Could you try once again and let us know if the issue still persists or if you are referring to something different. We will be happy to assist. 

    Thank you! 

  • Profile Image
    ndonchev
    Answered on September 19, 2016 at 02:11 AM

    Hi Kiran,

    Here's a screenshot from me. I did it successfully because I forced it to ignore the security issue. 

  • Profile Image
    Chriistian
    Answered on September 19, 2016 at 02:43 AM

    I checked your form and I was also able to submit the form successfully. I did not encounter an issue related to the certificate.

    There are several reasons why you might have encountered the issue. One is that the browser might be using a cached certificate rather than the one provided by the server. Can you please clear your browser cache to see if that resolves your issue.

    Another possible reason is that the time and date is incorrect. Please check your device's date and time setting to see if the date is incorrect.

    If the issue still persists, please let us know.

  • Profile Image
    ndonchev
    Answered on September 19, 2016 at 04:50 AM

    Certificates are not being trusted and the root certificate don't seem to appear in Chrome or Chromium under macOS. And the COMODO RSA intermediate certificate is not being trusted. Works on both Safari and Firefox.

  • Profile Image
    ndonchev
    Answered on September 19, 2016 at 04:51 AM

    And here's an another example from a website that used two intermediates

  • Profile Image
    Boris
    Answered on September 19, 2016 at 06:30 AM

    It sounds like the root certificate from Comodo is not enabled / trusted on your Mac OS. Chrome will always try to use your operating system's root certificates, while Firefox has its own root certificates - which is how your connection can work correctly from Firefox even if there is a problem with the certificate in the operating system:

    https://www.chromium.org/Home/chromium-security/root-ca-policy

    I have also checked your form directly on Mac OS El Capitan, with Google Chrome 53 web browser, and by default the certificate we are using from Comodo appears to be working correctly there:

    I've also tested with Mac OS Sierra, with Google Chrome 53, and it worked there just as well:

    As it looks like a certificate issue within your OS, I'm afraid there isn't much we can do from our end, except recommend you use a browser that is accepting the certificate for you, or for you to try fixing the certificate issue in the OS. For the latter, I've found the following page while investigating further into the possible issues:

    https://discussions.apple.com/thread/7035883?start=0&tstart=0

    Perhaps it can be of help. From what we are seeing on our end, by default our used certificates seem to work fine even on Mac OS with Google Chrome web browser.