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    Why Purchase Order total field is not updating when selecting products?

    Asked by bdoodle on September 18, 2016 at 02:35 PM


       I changed the purchase order on my form today to add a coupon, etc.  In reviewing the form later, I noticed that when I bought one of the sub-products under "Sail Mad Logo on Extras" , the subtotal was updated, but not the total field.  I continued looking at the form and testing it, and now the total field is not being updated no matter what is ordered.  Please help ASAP!

    Page URL:

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    JotForm Support

    Answered by Welvin on September 18, 2016 at 03:58 PM

    It's because of your tax settings. Base Tax Rate and State should have 0 as their value if you do not want to place a tax rate to the items:


    Please change to fix it. 

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    Answered by bdoodle on September 18, 2016 at 04:36 PM

    Thank you.  Don't know how it got wiped out, but functionality returned when I entered 0 base tax rate.  Appreciate your fast turn-around!

    Thanks again!

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    Answered by bdoodle on September 20, 2016 at 11:04 AM

    You might want to update the title of this question to be more clear.  


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    JotForm Support

    Answered by Nik_C on September 20, 2016 at 12:57 PM

    Thank you for your response. I have updated the title to fits better this thread. 

    If you have any additional questions please let us know.

    Thank you!