Why Purchase Order total field is not updating when selecting products?

  • bdoodle
    Asked on September 18, 2016 at 2:35 PM

    Hello,

       I changed the purchase order on my form today to add a coupon, etc.  In reviewing the form later, I noticed that when I bought one of the sub-products under "Sail Mad Logo on Extras" , the subtotal was updated, but not the total field.  I continued looking at the form and testing it, and now the total field is not being updated no matter what is ordered.  Please help ASAP!

    Why Purchase Order total field is not updating when selecting products? Image 1 Screenshot 20

  • Welvin Support Team Lead
    Replied on September 18, 2016 at 3:58 PM

    It's because of your tax settings. Base Tax Rate and State should have 0 as their value if you do not want to place a tax rate to the items:

    Why Purchase Order total field is not updating when selecting products? Image 1 Screenshot 20

     

    Please change to fix it. 

  • bdoodle
    Replied on September 18, 2016 at 4:36 PM

    Thank you.  Don't know how it got wiped out, but functionality returned when I entered 0 base tax rate.  Appreciate your fast turn-around!

    Thanks again!

  • bdoodle
    Replied on September 20, 2016 at 11:04 AM

    You might want to update the title of this question to be more clear.  

    Thanks.

  • Nik_C
    Replied on September 20, 2016 at 12:57 PM

    Thank you for your response. I have updated the title to fits better this thread. 

    If you have any additional questions please let us know.

    Thank you!