My Sell or Consign form notification no longer works

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    normsrv
    Asked on September 18, 2016 at 03:48 PM

    Everything about the form worked for quite some time.  My other forms work fine.  The forms are being saved, the user is receiving the auto reply, but I'm not receiving the notification.  I have tried changing the e-mail address, but any change I make will not stick.  If I change the e-mail address and do a test e-mail, it says it sent it to the old e-mail address, not the one currently in the system.

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    BDAVID
    Answered on September 18, 2016 at 04:43 PM

    If you hit the test button, the notification will be sent to your account email address. You need to load the form in your browser by pressing the "Preview" button. Then fill out and submit your form. Just by doing a real submission you will make sure the notifications are received in the email recipient.

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    normsrv
    Answered on September 18, 2016 at 04:46 PM
    Turns out I was on the blocked list. I have removed my e-mail address from the blocked list and everything is back working properly.
    Thanks
    ...
  • Profile Image
    BDAVID
    Answered on September 18, 2016 at 05:01 PM

    Glad to know you figured it out. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

     

    - static-interlogyllc.netdna-ssl.com