What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Sell or Consign form notification no longer works

    Asked by normsrv on September 18, 2016 at 03:48 PM

    Everything about the form worked for quite some time.  My other forms work fine.  The forms are being saved, the user is receiving the auto reply, but I'm not receiving the notification.  I have tried changing the e-mail address, but any change I make will not stick.  If I change the e-mail address and do a test e-mail, it says it sent it to the old e-mail address, not the one currently in the system.

    Page URL:

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    JotForm Support

    Answered by BDAVID on September 18, 2016 at 04:43 PM

    If you hit the test button, the notification will be sent to your account email address. You need to load the form in your browser by pressing the "Preview" button. Then fill out and submit your form. Just by doing a real submission you will make sure the notifications are received in the email recipient.

  • Profile Image

    Answered by normsrv on September 18, 2016 at 04:46 PM
    Turns out I was on the blocked list. I have removed my e-mail address from the blocked list and everything is back working properly.
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    JotForm Support

    Answered by BDAVID on September 18, 2016 at 05:01 PM

    Glad to know you figured it out. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  


    - static-interlogyllc.netdna-ssl.com