What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account reached limit with no submissions. How to clear?

    Asked by elfel on September 18, 2016 at 10:28 PM



    My account appears to have reached its limit again with no submissions. How can I prevent it from being automatically deactivated?



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    JotForm Support

    Answered by Chriistian on September 18, 2016 at 11:38 PM

    Apologies for the inconvenience. It appears that you have exceeded the upload space for a free account, even though there isn't any submission found on your form. This might have simply been a glitch in the system. I have now fixed this issue for you. Your account should no longer be deactivated.