New sub-users are not receiving emails.

  • Profile Image
    CRCforms
    Asked on September 19, 2016 at 03:27 AM

    I have set up two new subusers and both have not received emails. We have white listed:
    *@jotform.com
    *@formresponse.com
    *@jotmail.com

    Is there another IP address or email what we need to white list or is there another issue?

     

    Regards

    Russell

  • Profile Image
    Chriistian
    Answered on September 19, 2016 at 03:44 AM

    I checked the email addresses of the sub-users that you have setup and it appears that some of their addresses were added to the bounce list. This may be why your sub-users are not receiving the emails. I would like to inform you that I have now removed these addresses from the bounce list so they should receive the next email notifications successfully.

    You can also check on your end in case an address is in the bounce list. Here's how: How to Remove Your Email Address from Bounce List. You can also check out our guide here to prevent further bouncing related issues: How to Prevent Email Bouncing Related Issues.

    Here's a list of addresses that you can ask your email service provider to whitelist: Whitelisting JotMails IP Addresses. If the issue persists, please let us know. Regards.