Forms not coming through

  • Profile Image
    DSDRemovals
    Asked on September 19, 2016 at 04:44 AM

    I noticed the forms had stopped coming through, so looked in the account and found the storage was full.

     

    I have cleared 90% of the old forms and still nothing will come through, although on the test submission it does say the message was received

     

    Please help

  • Profile Image
    ashwin_d
    Answered on September 19, 2016 at 05:58 AM

    Hello DSDRemovals,

    Upon checking your email address info@dsdremovalsltd.com and found that it ended up in our bounce list for following reasons:

    Result: 

    info@dsdremovalsltd.com is IN 

     the bounce list 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.1 Failed to establish connection>

    I have removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if you have any trouble.

    Thank you!