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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not mobile optimised

    Asked by SGPH on September 19, 2016 at 05:10 AM



    I have already selected "optimise" under my form layout, but i still face form optimization problems. 

    See: http://www.cskclinics.com/coolsculpting-zeltiq-medical-fat-freeze/ Form is right at the bottom. Look at the 4th qns and when you select "register for the event" on mobile, the form becomes not optimised on portrait. Need to turn to landscape to be able to see in full. 

    I'm viewing on iPhone, ios10.




    Page URL:

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    JotForm Support

    Answered by Rose on September 19, 2016 at 07:43 AM

    Thank you for contacting us. 

    I cloned your form and tested on my side.  Problem seems only when the end user of the form clicks " Register for event 30 Sept" option.  The second radio field's option which is " Yes, I noted..." does not fit the screen properly. However, When I checked our screen shots, they have different results. Let me give some  time to make a further investigation on it.  I will get back to you in a short time. 

    Thank you in advance for your understanding. 

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    JotForm Support

    Answered by Rose on September 19, 2016 at 08:08 AM

    I thank you again for your patience. 

    Please note that adding the Mobile Responsive Widget to your form will handle above mentioned part responsiveness when being viewed in mobile devices. 


    Here is the screen shot of how it will be seen after adding this widget. 

    If you have more questions or need any further assistance by our side, please let us know. We would be glad to help you.