What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Fom changes

    Asked by Hilleke on September 19, 2016 at 06:12 AM

    Hi Jotform, I have created several form for my customer www.a-flis.dk. And everything looks fine - but when I fullfill one form and send it, the customer receive a total different form - but with all informations. The result is, that they get a lot of wrong informations.


    Can you help me with solving that ?


    Best wishes

    Bent Hilleke

    Page URL:

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    JotForm Support

    Answered by Nik_C on September 19, 2016 at 07:29 AM

    I'm sorry, but I'm not sure I understand, and I was not able to find the form in that link. Could you please provide the Form IDs that are affected so we can investigate this further?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by Hilleke on September 19, 2016 at 08:46 AM
    Hi Nik_C,
    I can fully understand that because this is pretty weird.
    I have attached two pdf which show the problem.
    The "https/eu.jotform.com/myforms.pdf" is the order the customer has fullfilled.
    The "Order which is mailed.pdf" is what the company recieved.
    I hope you can find a solution.
    Best regards
    Bent Hilleke
    Nykoebingvej 242
    DK-4800 Nykoebing F.
    Tel. +45 20 21 22 24
    Den 19/09/2016 kl. 13.28 skrev JotForm:
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    JotForm Support

    Answered by Chriistian on September 19, 2016 at 09:47 AM


    Sorry, the PDFs you sent did not reach us. You will need to open this thread and respond in the forum (not in the email). To attach the screenshot of the problem, please see How to add screenshots/images to questions to the support forum? for the instructions.

    I was also not able to find a form in the URL you have given - www.a-flis.dk. I tried cloning and submitting your forms but they are just working fine. We will need more details from you then - please proceed on attaching your screenshots in this forum and give us the URL of the form you are having this problem with.