Fom changes

  • Profile Image
    Hilleke
    Asked on September 19, 2016 at 06:12 AM

    Hi Jotform, I have created several form for my customer www.a-flis.dk. And everything looks fine - but when I fullfill one form and send it, the customer receive a total different form - but with all informations. The result is, that they get a lot of wrong informations.

     

    Can you help me with solving that ?

     

    Best wishes

    Bent Hilleke

  • Profile Image
    Nik_C
    Answered on September 19, 2016 at 07:29 AM

    I'm sorry, but I'm not sure I understand, and I was not able to find the form in that link. Could you please provide the Form IDs that are affected so we can investigate this further?

    We'll wait for your response.

    Thank you!

  • Profile Image
    Hilleke
    Answered on September 19, 2016 at 08:46 AM
    Hi Nik_C,
    I can fully understand that because this is pretty weird.
    I have attached two pdf which show the problem.
    The "https/eu.jotform.com/myforms.pdf" is the order the customer has fullfilled.
    The "Order which is mailed.pdf" is what the company recieved.
    I hope you can find a solution.
    Best regards
    Bent Hilleke
    hilleke.com
    Nykoebingvej 242
    DK-4800 Nykoebing F.
    www.hilleke.com
    bent@hilleke.dk
    Tel. +45 20 21 22 24
    Den 19/09/2016 kl. 13.28 skrev JotForm:
    ...
  • Profile Image
    Chriistian
    Answered on September 19, 2016 at 09:47 AM

    Hi,

    Sorry, the PDFs you sent did not reach us. You will need to open this thread and respond in the forum (not in the email). To attach the screenshot of the problem, please see How to add screenshots/images to questions to the support forum? for the instructions.

    I was also not able to find a form in the URL you have given - www.a-flis.dk. I tried cloning and submitting your forms but they are just working fine. We will need more details from you then - please proceed on attaching your screenshots in this forum and give us the URL of the form you are having this problem with.

    Regards.