Why submissions are not coming to my email?

  • Profile Image
    thezoocrew
    Asked on September 19, 2016 at 07:40 AM

    I am not receiving my submission emails. I appreciate that the original email seems to be giving the system some trouble so I have deleted that notification email and created a new on with  2 new emails but I tested it and it is still not working. Can you please reset the notification email for my party request form?

    Thank you 

     

  • Profile Image
    Nik_C
    Answered on September 19, 2016 at 07:55 AM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:


    Reason(s) : smtp; 552 5.2.0 afTh1t00T37DVzV01 - afTh1t00T37DVzV01fTiEW

    I removed it from our Bounce list so you will be able to receive submissions now.
    Please check this guide on how to prevent this kind of issues. Also, you shold Whitelist our Domains, that will help as well.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.