What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why submissions are not coming to my email?

    Asked by thezoocrew on September 19, 2016 at 07:40 AM

    I am not receiving my submission emails. I appreciate that the original email seems to be giving the system some trouble so I have deleted that notification email and created a new on with  2 new emails but I tested it and it is still not working. Can you please reset the notification email for my party request form?

    Thank you 


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on September 19, 2016 at 07:55 AM

    I checked your email in our logs and I saw that it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 552 5.2.0 afTh1t00T37DVzV01 - afTh1t00T37DVzV01fTiEW

    I removed it from our Bounce list so you will be able to receive submissions now.
    Please check this guide on how to prevent this kind of issues. Also, you shold Whitelist our Domains, that will help as well.

    We're sorry for this inconvenience, if you have any further questions please let us know.

    Thank you.