What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I logged into my account I was not able to edit requests any longer. The icon is no longer there when I log on.

    Asked by Joy Klein  on September 19, 2016 at 07:46 AM
    icon My Account not able
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    JotForm Support

    Answered by Nik_C on September 19, 2016 at 08:08 AM

    Hello Joy, thank you for contacting us.

    I checked accounts associated with the email you're writing from. I see two accounts, one guest and one deleted. But under the form ID you provided(61873576657977) I found paid account, I assume you're referring to that one?

    When you say you are not able to edit requests, do you mean editing submissions?

    If not please give us more details about the issue you have so we can assist you.

    We'll wait for your response.

    Thank you!