What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File upload not working

    Asked by MarcosReis on September 19, 2016 at 09:15 AM

    As pessoas não estão conseguindo enviar fotos utilizando os meios normais

    Page URL:

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    JotForm Support

    Answered by John_Benson on September 19, 2016 at 10:38 AM

    I cloned your form and I can see that the File Upload field is configured properly. I also opened your form and did a test submission. I was able to submit the form with the uploaded file.

    However, I've found out that one of the email recipient in your notification is in the bounce list. You will not be able to receive notifications if your email is in the bounce list.

    I have removed it from the bounce list now. You should also consider Whitelisting-JotMails-IP-Addresses by contacting your email provider and request them to add JotForm's IP addresses to their whitelist.

    And lastly, a quick guideline on How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues.

    Let us know if you need further assistance. Thank you.