What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to reactivate account and forms?

    Asked by Kerry Dierkign  on September 19, 2016 at 09:35 AM

    I had received a response last week that my acct was in the bounce list. So, I was able to reactivate it with the reset you all sent me. I was testing one of my forms and when I had submitted it there was a message that this form is no longer activated. 

    Please advise.

    Thanks,

    Kerry 

    and how My Forms message bounce list bounce
  • Profile Image
    JotForm Support

    Answered by Jan on September 19, 2016 at 10:50 AM

    Your account is currently suspended. It was suspended because your forms are asking for credit card information which is not allowed here in JotForm. Please check our terms of use.

    We can only re-activate your account if you allow us to delete the guilty fields. We'll wait for your response. Thank you.

  • Profile Image

    Answered by Kerry Dierkign  on September 19, 2016 at 11:46 AM
    That's fine. I've set up a new paypal that I can use within one of your
    approved forms.
    Thank you!
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on September 19, 2016 at 01:26 PM

    I've deleted the credit card fields in your forms. I've now activated your account. Let us know if you need further assistance. Thank you.