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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the payment details for my subscription

    Asked by Marilyn Arthur  on September 19, 2016 at 10:17 AM

    Good afternoon,

    The organisation City Gateway has now split into City Gateway (Trust/Charity) and City Gateway 14-19 Alternate Provision (School) and as such the Credit Card holder no longer works for City Gateway instead now works for City Gateway 14-19 Alternative Provision. These two companies are now legally separate entities so unable to make payment on behalf of each other.

    This means the previous credit card used has now been cancelled and cannot be used to make payment.


    Please can you tell me how to register a new card holder to make payment?

    Also please send a copy of the invoices for June  2016 to September 2016 to Finance@citygateway.org.uk

    Any any finance queries should be sent to this email and not to any individual because lots of people no longer work for the organisation but if you send it to finance it can be dealt with promptly.

    If you have need to contact someone directly in Finance, I will be the first point of contact for Accounts Payable or contact Ineta Galdikiene.


    Thank you

    Finance Team

    Page URL:

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    JotForm Support

    Answered by david on September 19, 2016 at 11:26 AM

    Since I was unable to locate an account or billing information associated with your email address, I will give you the common method of updating your billing information:



    If you are using PayPal, you would need to update your billing information in PayPal. 

    To view your invoice, please follow this guide:

    1. Click on the icon found on the upper right part of the screen on most of the JotForm pages.

    2. Click Account

    3. Select Billing

    4. Click Invoices

    You can then click View to view your invoices.