What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving form submissions to email

    Asked by DSDRemovals on September 19, 2016 at 10:18 AM
    Page URL:
    http://www.dsdremovalsltd.com/

    receiving receiving forms
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    JotForm Support

    Answered by Kiran on September 19, 2016 at 11:45 AM

    I have tested your form and see that the notifications are getting failed to deliver.

    I notice that the form notification is being sent by setting up an SMTP account. It looks like that there is an issue with SMTP settings setup. Please check the SMTP account settings in your account and try once again. You may also try changing the sender email address to JotForm default email address and see if that works.

    Please get back to us if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by DSDRemovals on September 20, 2016 at 06:11 AM

    Hi, 

    Thank you for your reply, I have now changed the sender email back to Jotform and still no submissions are being received

     

    Thank you

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    JotForm Support

    Answered by Chriistian on September 20, 2016 at 09:39 AM

    Hi,

    I am currently checking your settings. I will be back as soon as I see the problem.

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    JotForm Support

    Answered by Chriistian on September 20, 2016 at 09:48 AM

    Hi,

    I just tested your form and upon submission, the email was successfully sent.

     

    Can you please try on your end? Do let us know how it goes.

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    Answered by DSDRemovals on September 20, 2016 at 10:56 AM

    I have received test messages to one of the forms, but the other (Mobile) just won't come through at all

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    JotForm Support

    Answered by Kiran on September 20, 2016 at 12:10 PM

    Could you provide us with more information on Mobile that you are referring to? Are you referring to a different form or the submissions sent from the mobile? 

    We will wait for your response. Thank you!