What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do you correctly use the conditions, specifically the show/hide feature?

    Asked by lori_riskconusa on September 19, 2016 at 10:32 AM

    I am trying to use the show/hide option on some of my forms.  I have double checked my conditions and they appear right, but when I preview my form, it doesn't work properly.  Basically, when you answer the question that should "hide" a chunk of items, it just leaves the screen blank (it doesn't go to the next set of questions that apply to that question).

    Page URL:
    https://form.jotform.com/62429525882161

    correctly how use My Forms preview next checked
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    JotForm Support

    Answered by Kiran on September 19, 2016 at 11:56 AM

    Are you referring to the conditions set for the field "Which type of assessment did you conduct?"? As I check the conditions set for this field, I notice that you are also showing/hiding the Page breaks which is not allowing the form to go to the next page. Please try deselecting the Page breaks fields from the conditions so that it should be working properly. Also, you may select all the fields in the same action of Show Multiple and it is not required to set different actions in the same condition.

    Hope this information helps! If you are referring to something different, please provide us with more information along with the fields/conditions on your form that you are referring to. We will be happy to assist.