What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account says I need to reactivate my subscription

    Asked by REAPforms on September 19, 2016 at 10:52 AM

    My account says I need to reactivate my subscription. So I followed the prompts and put in my card. It still says I need to reactivate.

     

    Jen

    My Account card and in
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    JotForm Support

    Answered by david on September 19, 2016 at 12:28 PM

    I checked your account and it currently shows as Premium with an active subscription.  If you have already updated your credit card information, our system will attempt to bill you again in a day or two.  The charge should go through at that time.