What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems uploading photos

    Asked by FixMaineRoads on April 20, 2012 at 07:22 AM

    Why can't people upload photos? Keep getting a error notice (see below). 

     

    It happens on our facebook form (https://www.facebook.com/FixMaineRoads/app_190322544333196) as well as the link posted below. This is the error message people get: 

     

    Screenshot

    Page URL:
    http://www.mbtaonline.org/Newsroom/FixMaineRoads/ContestEntryForm/tabi<br/>d/120/Default.aspx

  • Profile Image
    JotForm Support

    Answered by jonathan on April 20, 2012 at 08:24 AM

    Hi,

    I tested your form upload field and I encounter no issue. Tried on jpg and png format.
    Perhaps the jpg file was not an actual jpg format file? (i.e. the file was renamed to .jpg only).
    Consider checking also on the file format upload by users. 

    Hope this help you in anyway. Please inform us if you have additional updates on its status.

    Thanks. 

     

  • Profile Image

    Answered by FixMaineRoads on April 20, 2012 at 11:11 AM

    I did a search back into yoru forum archives and did a fix which was to clear out the file types and re-enter them. Maybe that worked. Haven't had a chance to see if it would work on my computer yet. 

     

    Thanks. I will keep you posted.

     

  • Profile Image

    Answered by ctabor1 on April 20, 2012 at 11:51 AM

    I have a question about this, as I have never seen this done with jotform.  If I do a form with photo upload for a contest, etc.... where do the photos go?

     

    Thanks!

    Christine

  • Profile Image
    JotForm Support

    Answered by jonathan on April 20, 2012 at 12:03 PM

    @Christine,

    Hi, the file goes to Amazon Simple Storage Service (Amazon S3).
    You can find links to uploaded files on Submissions, and email notifications.

    Thanks. 

  • Profile Image

    Answered by FixMaineRoads on April 20, 2012 at 12:05 PM

    When it works, it's pretty slick.