What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button always redirects to Paypal regardless of the payment option chosen

    Asked by gaswim16 on September 19, 2016 at 11:32 AM
    We also have an issue with the payment options on our forms. We have three payment options, but the submit button takes everyone to PayPal regardless of the payment option chosen. Do we need to change the conditions? How?
    paypal payment processor multiple payment
  • Profile Image
    JotForm Support

    Answered by Jim_R on September 19, 2016 at 11:57 AM

    I checked the form you included on your post https://form.jotform.com/62440220208138 (2017 COACH REGISTRATION) and failed to see any payment processors added on that form.

    You mentioned you have 3 payment options on your form, are you perhaps referring to this:

    If so, then those are NOT payment processors. That's just a checkbox you added with 3 options. In order to create a form that allows multiple payment options, please refer to this guide on How-to-Create-a-Basic-Multiple-Payment-form 

    By the way, I also cloned your form and did a test submission, it doesn't redirect to Paypal at all since it's not integrated with any payment processor yet to begin with. All I saw was the Thank You page after submitting the form:

    In case you're referring to the other form you have on your account named "2017 OFFICIALS & OTHER Non-Coach REGISTRATION" I also cloned and checked that form and confirmed the same. That form doesn't have any payment processors added, and it doesn't redirect to Paypal upon submission.

  • Profile Image

    Answered by gaswim16 on September 19, 2016 at 05:46 PM
    Thanks, before we heard back from you, we removed the payment processor so that it would not go to PayPal. We have a separate “pay now” button on the website, but I will look into creating multiple payment options. Thank you for your help!
    Lora Thompson
    Registrar
    Georgia Swimming
    404-822-8314
    registrar@gaswim.org

    ...