What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I add an 'N/A' radio button to an existing row of 10 radio buttons?

    Asked by AscendScholarships on September 19, 2016 at 11:50 AM

    If I already have 1 to 10 (unsatisfactory to great) but need an N/A button after 10, how do I do that?

    Page URL:
    https://form.jotform.com/62564905073155

    radio buttons how a how can i
  • Profile Image
    JotForm Support

    Answered by david on September 19, 2016 at 01:25 PM

    It is not possible to add an "N/A" value to scale rating fields.  For your specific set up, I would recommend using a matrix field instead:

    Set the row headers to your question text and the column headers to 1-10 with and NA option.

    I set up a quick test form with a matrix instead of the scale rating fields.  Here is how it would look:

    https://form.jotform.com/62625141763959

    You can clone the form to your own account if you would like:

    https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL