My outlook email is not receiving emails from my forms

  • Profile Image
    Asked on September 19, 2016 at 12:40 PM
    Good evening. My "" cannot receive forms from Jotform. Kind Regards, Dort
  • Profile Image
    Answered on September 19, 2016 at 02:42 PM

    Two of the recipients in the form are showing failed logs. Your primary email address is not listed in our bounce list so this is probably because of your spam filter not accepting emails from Jotform, especially the PDF Attachment is enabled in your form.

    I would suggest doing the following:

    1. On your Outlook settings, add to your safe sender or contact list.

    2. Create a new notifier for your outlook email instead of adding it as one of the multiple recipients in the form.


    You may also check the following helpful guide: