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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My outlook email is not receiving emails from my forms

    Asked by vanhoofreizen on September 19, 2016 at 12:40 PM
    Good evening. My "outlook.live.com" cannot receive forms from Jotform. Kind Regards, Dort
    Page URL:
    https://vanhoofreizen.nl/aanvragen-offerte/

    cannot receive outlook email
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    JotForm Support

    Answered by Welvin on September 19, 2016 at 02:42 PM

    Two of the recipients in the form are showing failed logs. Your primary email address is not listed in our bounce list so this is probably because of your spam filter not accepting emails from Jotform, especially the PDF Attachment is enabled in your form.

    I would suggest doing the following:

    1. On your Outlook settings, add noreply@jotform.com to your safe sender or contact list.

    2. Create a new notifier for your outlook email instead of adding it as one of the multiple recipients in the form.

     

    You may also check the following helpful guide:

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications