emails not going thru

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    Asked on April 20, 2012 at 09:16 AM

    I modified one of my forms today, and inserted into a new website, which is ok.

    But in testing the form, I hit the SUBMIT button to send the form, and, even tho I received the Thank You message, the form has not yet been received as programmed in the Alerts.  I also went back to the form to do a test email, which would send the form to me, and, yet, no email.  Please advise.


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    Answered on April 20, 2012 at 12:08 PM


    Can you please try to change your form notification's sender email to Here's how:

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notification, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail to and Reply-to Email to E-mail, just like this:

    Check if this fixes the problem. Thanks!

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    Answered on April 20, 2012 at 01:03 PM
    New response receivedHi,
    Works great. Thank you.
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    Answered on April 20, 2012 at 02:28 PM

    Welcome and thanks for using Jotform!