What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I only receiving some responses back from my Jotform Survey?

    Asked by LearfieldSports on September 19, 2016 at 01:10 PM

    Hello,

    I sent in this question a bit ago, but I was curious why I am only receiving about 80% of my campaign responses and that some are being listed in the Google Document, but no responses are emailed?  Can you help me out please as this is vital to my business success

    Page URL:
    bit.ly/LFAdRequest

    survey JotForm responses receiving
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 19, 2016 at 02:56 PM

    I see you have setup many conditions to send to different addresses depending on the selection.

    Our mail logs shows good delivery of notifications, you can check it also: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Have you checked the spam/junks folder ? I would suggest you to create a default email notification(no conditions applied to it) besides the ones you already have, in order to make sure each submissions is being emailed. 

    In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

     

    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by LearfieldSports on November 08, 2016 at 01:03 PM

    Hello,

    I am having an issue with receiving emails from my Jotform, and I checked with my email server and it does not look like we are actually receiving the emails themselves.  Can you send the response to this question to jrobin@learfield.com?  Thank you!  

    Page URL:
    bit.ly/LFAdRequest 

  • Profile Image
    JotForm Support

    Answered by BDAVID on November 08, 2016 at 04:16 PM

    Please check your spam folder and look for any email coming from JotForm, if you find any, make sure to mark them as NOT SPAM:

    Let us know if you need more help.