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Why am I only receiving some responses back from my Jotform Survey?Asked by LearfieldSports on September 19, 2016 at 01:10 PM
I sent in this question a bit ago, but I was curious why I am only receiving about 80% of my campaign responses and that some are being listed in the Google Document, but no responses are emailed? Can you help me out please as this is vital to my business success
I see you have setup many conditions to send to different addresses depending on the selection.
Our mail logs shows good delivery of notifications, you can check it also: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Have you checked the spam/junks folder ? I would suggest you to create a default email notification(no conditions applied to it) besides the ones you already have, in order to make sure each submissions is being emailed.
In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender. Here are our domain names:
Let us know if you need more help, we will be glad to assist you.
Please check your spam folder and look for any email coming from JotForm, if you find any, make sure to mark them as NOT SPAM:
Let us know if you need more help.