What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are random requests being blocked?

    Asked by epcrepair1122 on September 19, 2016 at 01:40 PM

    A couple customers have complained that their request was never addressed.  They provide a snapshot of auto response to their request but it doesn't show up on our end.

    Page URL:

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    JotForm Support

    Answered by Jan on September 19, 2016 at 03:34 PM

    If I understand you correctly, you are having an issue receiving the notifications, is that correct?

    The email recipient in your notification and your email address are not in the bounce list. I did a test submission and according to the mail logs, it was sent successfully. Here's a screenshot:

    Please do check your spam folders or junk mails. The test submission also shows up in your account.

    If you are referring to a different issue, please let us know and please provide more details about the issue. Thank you.