Why are random requests being blocked?

  • Profile Image
    epcrepair1122
    Asked on September 19, 2016 at 01:40 PM

    A couple customers have complained that their request was never addressed.  They provide a snapshot of auto response to their request but it doesn't show up on our end.

  • Profile Image
    Jan
    Answered on September 19, 2016 at 03:34 PM

    If I understand you correctly, you are having an issue receiving the notifications, is that correct?

    The email recipient in your notification and your email address are not in the bounce list. I did a test submission and according to the mail logs, it was sent successfully. Here's a screenshot:

    Please do check your spam folders or junk mails. The test submission also shows up in your account.

    If you are referring to a different issue, please let us know and please provide more details about the issue. Thank you.