What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The notification feature stopped working all of a sudden.

    Asked by Gregmire on September 19, 2016 at 02:47 PM

    When users fill out my forms they will receive and auto email thanking them and then I will receive a notification email advising me of their selections. The user is receiving their email but I am no longer receiving the notification email that they submitted the form. This stopped working a few weeks ago.

    I have checked my junkmail and couldn't find anything in there...

    Page URL:

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    JotForm Support

    Answered by david on September 19, 2016 at 04:41 PM

    I checked our email logs for the address in your form and indeed, it looks like the notifications were failing for a period of time.  The most recent notification does look like it went through.  If the emails continue to not go through on your end, let us know and we will be happy to have another look.  New notifications do look to be sending.

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    JotForm Support

    Answered by Nik_C on November 03, 2016 at 08:25 AM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!