What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot receive image uploads with emails

    Asked by cwwallis on September 19, 2016 at 02:48 PM

    I am using the upload image widget. The email the form is sending included the image the first time. But after that the image is not appearing in the email or as attachment.

    Page URL:
    formisuploadusyourlogo

    upload file email attachment image attachment
  • Profile Image

    Answered by Jacksonnoon on September 19, 2016 at 04:31 PM

    I am also having this problem and would love to know the answer.
  • Profile Image
    JotForm Support

    Answered by Mike on September 19, 2016 at 08:53 PM

    @Cwwallis,

    I have just tested the 'Send Uploads as Attachment' option and it worked properly on my side.

    The Upload File field is limited to 1MB max file size by default, but can be increased up to 1GB. However, if you would like to receive the file as an email attachment, the limit is 15MB.

    To set the max file size limit to 15MB increase the value from 1024 to 15360.

    @Jacksonnoon,

    We have moved your question into a separate thread to be able to address it properly.

    https://www.jotform.com/answers/936480

    It will be updated shortly.