What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form emails are not sent to us

    Asked by wantha on September 19, 2016 at 03:08 PM
    E -mails from jotform are not sent to us to wantha@freenet.de What`s the problem? Can you help us?

    Thanks Thomas
    Page URL:

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    JotForm Support

    Answered by Welvin on September 19, 2016 at 05:20 PM

    Your email address was added to our bounce list and this is the reason why your forms emails have failed to reach your inbox. 

    I've fixed this already, but we recommend doing the following to your end to prevent this from happening again in the future.

    1. Add noreply@jotform.com to your safe sender or contact list.

    2. IF you have the option to whitelist a domain, please do so for Jotform. You can find our list of IP Addresses and Sending Domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    You can read more about the email related issue on this guide: