- JotForm SupportWelvinAnswered on September 19, 2016 at 05:20 PM
Your email address was added to our bounce list and this is the reason why your forms emails have failed to reach your inbox.
I've fixed this already, but we recommend doing the following to your end to prevent this from happening again in the future.
1. Add email@example.com to your safe sender or contact list.
2. IF you have the option to whitelist a domain, please do so for Jotform. You can find our list of IP Addresses and Sending Domains from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
You can read more about the email related issue on this guide: