What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Designer is not reflecting the onsite form anymore

    Asked by JasonBonell on September 19, 2016 at 07:03 PM

    The advanced designer mode no longer reflects my actual form on my site. Therefore I can't make any adjustments as they are not properly represented in the designer view. This problem has happened in the past and is very frustrating. please help. This is crucial to my clients site!

    Page URL:
    https://pelicanseafoodmarketandgrill.com/index.html#MarketMenu

    designer problem site and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 19, 2016 at 11:01 PM

    I have checked your form http://www.jotform.ca/form/61235044321240 and I can see it looks the same in the Designer and when embedded in your website, it looks the same when loading the direct link too. 

    Also, I made some tests and I can see changes applied to the form in the Designer tool are being reflected when loading the direct link to the form: 

    Are you seeing changes reflected when loading the direct link to your form? 

    Please do note that you may re-embed your form in your website in order to get a fresh copy of it, also do let us know the changes that you're trying to apply to your form, we will be glad to further test on our end.