First Payment on Subscription

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    Asked on April 20, 2012 at 12:44 PM


    We're using as our payment gateway.  We have a subscription set at $99 for the first payment and $50/m after that.  Our records are showing that people are being charged for just the $50 and not the $99.  Any ideas?  We need to solve this asap because our registration is open to the public. 


    Thanks so much!

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    Answered on April 20, 2012 at 04:48 PM

    Please accept our apologies for the inconveniences you are facing.

    As far as I can see, you have removed Subscriptions from your form. Do you still have any form with subscriptions? We need this information to escalate the problem to our Development Team.

    Thank you for cooperation.