What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authroize.net First Payment on Subscription

    Asked by ninjas4christ on April 20, 2012 at 12:44 PM


    We're using authroize.net as our payment gateway.  We have a subscription set at $99 for the first payment and $50/m after that.  Our records are showing that people are being charged for just the $50 and not the $99.  Any ideas?  We need to solve this asap because our registration is open to the public. 


    Thanks so much!

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    JotForm Support

    Answered by Mike_T on April 20, 2012 at 04:48 PM

    Please accept our apologies for the inconveniences you are facing.

    As far as I can see, you have removed Subscriptions from your form. Do you still have any form with subscriptions? We need this information to escalate the problem to our Development Team.

    Thank you for cooperation.