What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have upgraded my acccount and its not reflecting the change

    Asked by sunsetloungeatl on April 20, 2012 at 12:47 PM

    Good afternoon,

    I have upgraded my account but my account is not reflecting the change...

    I need this to happen as soon as possible as I have an RSVP tied to my jotform this is time sensitive.

    Here is the transaction # from my paypal account.

    Subscription Number: S-19M96023XP1128839
    Thanks for your help!

    Melvin Simms


    Page URL:

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    Answered by gori-mathew on April 20, 2012 at 01:58 PM


    Upon checking your account, I see here that you're already activated to Professional account. To see the changes of your subscription, all you need to do is re-login to your JotForm account. Log out, delete browsing cache and cookies then log back in.

    Thanks for upgrading and you now enjoy the professional package as stated in http://www.jotform.net/pricing

    Thank you for using JotForm!