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    Form not redirecting to external link after submission?

    Asked by erickawebb on September 19, 2016 at 11:57 PM

    hi! I'm having trouble with two things: 


    1. After users hit 'submit' the website just stays in the same place - I'd like to direct the user back to a specific web address after submitting the form. 

    2. I'm not getting an auto response when submitting - can you help make sure I've got it set up correctly?
    Page URL:

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    JotForm Support

    Answered by Charlie on September 20, 2016 at 01:48 AM

    I tested your form and after submitting, I was redirected to the home page http://www.caravanvet.com/. Here's a screencast of it:


    I see you already have setup your redirect link on the "Thank You" wizard, to learn more about this, you can check this guide: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page 

    If you are still having problems on this, please let us know and do provide us additional information.


    For the 2nd question, I have opened a separate thread for it. Please refer to this link instead: https://www.jotform.com/answers/936639. I will address it shortly 

    Thank you.