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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not redirecting to external link after submission?

    Asked by erickawebb on September 19, 2016 at 11:57 PM

    hi! I'm having trouble with two things: 

     

    1. After users hit 'submit' the website just stays in the same place - I'd like to direct the user back to a specific web address after submitting the form. 

    2. I'm not getting an auto response when submitting - can you help make sure I've got it set up correctly?
    Page URL:
    http://www.caravanvet.com/request-an-appointment

    auto response site and another
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    JotForm Support

    Answered by Charlie on September 20, 2016 at 01:48 AM

    I tested your form and after submitting, I was redirected to the home page http://www.caravanvet.com/. Here's a screencast of it:

     

    I see you already have setup your redirect link on the "Thank You" wizard, to learn more about this, you can check this guide: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page 

    If you are still having problems on this, please let us know and do provide us additional information.

     

    For the 2nd question, I have opened a separate thread for it. Please refer to this link instead: https://www.jotform.com/answers/936639. I will address it shortly 

    Thank you.