Can't save autoresponder emails

  • wbffaus
    Asked on September 20, 2016 at 3:21 AM
    Can you please explain how to correct this? I have the same issue - I cannot save my auto responder, however I dont have any fields hidden. Could there be another cause?
  • Elton Support Team Lead
    Replied on September 20, 2016 at 3:26 AM

    Hi,

    That's most probably due to the limits imposed on notifications/autoresponders to preserve the "hide empty fields on email" feature to keep from working.

    If you have encounter problems with your autoresponder, try to remove the entire form source code and construct your custom autoresponder message. This might help.

    Example:

    Cant save autoresponder emails Image 1 Screenshot 20

    Let us know how this goes. Thanks!