Need the server IP address which is used to send submission emails.

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    DSDRemovals
    Asked on September 20, 2016 at 06:03 AM

    Dear sirs,

     

    I have been backwards and forwards to my hosting coming, regarding Jotform emails being blocked, please can you send me the following:- 

     

    - The IP address of the server that's transmitting the mail that you're not receiving
    - A copy of the bounce message (including headers) received by jotforms when they mail your info@dsdremovalsltd.com address

     

     

    Thank you

  • Profile Image
    ashwin_d
    Answered on September 20, 2016 at 09:03 AM

    Hello DSDRemovals,

    I did check our logs and it seem your email address info@dsdremovalsltd.com is no longer in our bounce list so could not check the bounce reason. It seems the most recent 3 submissions were sent successfully to your email address. Please check the logs below:

    [2016-09-20 07:22:48] Form #40862638868369 SENT to info@dsdremovalsltd.com from darren@dsdremovalsltd.com via SENDMAIL 

    [2016-09-19 08:29:14] Form #40862638868369 SENT to info@dsdremovalsltd.com from darren@dsdremovalsltd.com via SENDMAIL 

    [2016-09-19 08:28:33] Form #40984585510359 SENT to info@dsdremovalsltd.com from darren@dsdremovalsltd.com via SENDMAIL 

    As per thread #935744, it seems you have now changed the "Sender Email" to noreply@jotform.com. You may like to take a look at the following guide for the list of IP address and domain names which needs to be whitelisted:  https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Thank you!