What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving my customer forms

    Asked by KristiJohnson on September 20, 2016 at 11:17 AM

    tryung to change email where form goes. Please help

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on September 20, 2016 at 01:05 PM

    I checked your form and the email address currently looks to have typos as does your account email address.  Here is our guide on how to update the recipient email for your form:


    You can change your JotForm account email in your My Accounts Profile page 


    Both of your forms are also manually disabled at this time.  Not sure if that was intentional, however, you will need to enable them once again in order to allow for new submissions.