What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stop charging our credit card

    Asked by uhp on April 20, 2012 at 03:27 PM

    The account for uhp@gwu.edu keeps getting charged for JotForm.  Please stop it. We have a free account.

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    Answered by pinoytech on April 20, 2012 at 03:36 PM


    Sorry for the inconvenience that may have caused. I just want you to know that a Free account has limited number of submission per month which 100 submission per month including 10 SSL submission and can received payments of 10. Upon checking your account, I found out that you're almost near for the submission limits for a FREE account. The message that you received is just an indication or notification that you almost reach the submission limits and let you decide if you will upgrade or not.

    If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!

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    Answered by UHP on April 23, 2012 at 09:20 AM

    Well, I don't know what message you're talking about.  I'm talking about the charges that appear on my credit card statement.  The ones for $10 every month, for months now after I canceled my premium subscription.

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    JotForm Support

    Answered by NeilVicente on April 23, 2012 at 09:38 AM


    Upon checking our records, I found out that you actually have not cancelled the subscription yet, hence the recurring charges.

    May I know for how long did your account needed the premium status? This is so I can process refunds for the unused months.

    I'll be waiting for your response.

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    Answered by uhp on April 23, 2012 at 09:51 AM

    Well when I visit "My Account" it reads this:

    Account Info

    Account Type Free


    And offers an option to upgrade to premium.  It started doing that after I downgraded. 

    I fail to see how I could be indicated as having a free account and offered the option to upgrade to premium if I already have a premium account.

    I only needed premium for two months at most.

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    Answered by gori-mathew on April 23, 2012 at 10:34 AM


    We apologise for the inconveniences caused by this issue. I have stoped any further deductions on this account and processed refund for the 3rd month that was charged. Expect your refund in a week or two after the request is approved.

    If you have anything else to ask, please do not hesitate to contact us again. Thank you for your business. Have a great day!