Stop charging our credit card

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    uhp
    Asked on April 20, 2012 at 03:27 PM

    The account for uhp@gwu.edu keeps getting charged for JotForm.  Please stop it. We have a free account.

  • Profile Image
    pinoytech
    Answered on April 20, 2012 at 03:36 PM

    Hi,

    Sorry for the inconvenience that may have caused. I just want you to know that a Free account has limited number of submission per month which 100 submission per month including 10 SSL submission and can received payments of 10. Upon checking your account, I found out that you're almost near for the submission limits for a FREE account. The message that you received is just an indication or notification that you almost reach the submission limits and let you decide if you will upgrade or not.

    If you need further assistance, feel free to contact us anytime.

    Thank you for using JotForm!

  • Profile Image
    UHP
    Answered on April 23, 2012 at 09:20 AM

    Well, I don't know what message you're talking about.  I'm talking about the charges that appear on my credit card statement.  The ones for $10 every month, for months now after I canceled my premium subscription.

  • Profile Image
    NeilVicente
    Answered on April 23, 2012 at 09:38 AM

    @uhp

    Upon checking our records, I found out that you actually have not cancelled the subscription yet, hence the recurring charges.

    May I know for how long did your account needed the premium status? This is so I can process refunds for the unused months.

    I'll be waiting for your response.

  • Profile Image
    uhp
    Answered on April 23, 2012 at 09:51 AM

    Well when I visit "My Account" it reads this:

    Account Info
    Username
    uhp

    Account Type Free

     

    And offers an option to upgrade to premium.  It started doing that after I downgraded. 

    I fail to see how I could be indicated as having a free account and offered the option to upgrade to premium if I already have a premium account.

    I only needed premium for two months at most.

  • Profile Image
    gori-mathew
    Answered on April 23, 2012 at 10:34 AM

    Hi,

    We apologise for the inconveniences caused by this issue. I have stoped any further deductions on this account and processed refund for the 3rd month that was charged. Expect your refund in a week or two after the request is approved.

    If you have anything else to ask, please do not hesitate to contact us again. Thank you for your business. Have a great day!