Why are my email notifications not being sent?

  • jimsparks
    Asked on September 20, 2016 at 2:32 PM

    This is the second time this has happened.  July was the last time.  Our email address is correct and was working, but now I see submissions but I am not getting notifications and they are not in my junk folder.  I've done a test today that did not get to me either.   Please help.   Last time this happened I had to set up a new forum.

  • Nik_C
    Replied on September 20, 2016 at 4:28 PM

    We're sorry for this inconvenience, I checked your email in our logs and I see that it was in our Bounce list, but then it was removed so your submissions were sent to you:

    Why are my email notifications not being sent? Image 1 Screenshot 30

    Your email is not in the Bounce list:

    Why are my email notifications not being sent? Image 2 Screenshot 41

    Please check this guide on how to prevent this kind of issues. Also, you should Whitelist our Domains, that will help as well.

    If you have any additional questions please let us know.

    Thank you!