Why are my email notifications not being sent?

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    Asked on September 20, 2016 at 02:32 PM

    This is the second time this has happened.  July was the last time.  Our email address is correct and was working, but now I see submissions but I am not getting notifications and they are not in my junk folder.  I've done a test today that did not get to me either.   Please help.   Last time this happened I had to set up a new forum.

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    Answered on September 20, 2016 at 04:28 PM

    We're sorry for this inconvenience, I checked your email in our logs and I see that it was in our Bounce list, but then it was removed so your submissions were sent to you:

    Your email is not in the Bounce list:

    Please check this guide on how to prevent this kind of issues. Also, you should Whitelist our Domains, that will help as well.

    If you have any additional questions please let us know.

    Thank you!