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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my email notifications not being sent?

    Asked by jimsparks on September 20, 2016 at 02:32 PM

    This is the second time this has happened.  July was the last time.  Our email address is correct and was working, but now I see submissions but I am not getting notifications and they are not in my junk folder.  I've done a test today that did not get to me either.   Please help.   Last time this happened I had to set up a new forum.

    Page URL:
    www.signmastercape.com

    email notifications email sent not being sent
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    JotForm Support

    Answered by Nik_C on September 20, 2016 at 04:28 PM

    We're sorry for this inconvenience, I checked your email in our logs and I see that it was in our Bounce list, but then it was removed so your submissions were sent to you:

    Your email is not in the Bounce list:

    Please check this guide on how to prevent this kind of issues. Also, you should Whitelist our Domains, that will help as well.

    If you have any additional questions please let us know.

    Thank you!