What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi is there anyway I could change my username from 'jserafi' to 'coolchoir' please as this would match my business branding. Thanks.

    Asked by jserafi on September 20, 2016 at 03:44 PM
    change my username thanks my username
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    JotForm Support

    Answered by Kevin_G on September 20, 2016 at 05:26 PM

    I have already changed your username to coolchoir as you requested, please check and let us know that you can see the change on your end. 

     

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    Answered by jserafi on September 20, 2016 at 06:46 PM
    Yes thank you all working and showing correctly. Does this mean that previous published links using the old username will no longer work?
    Thanks
    ...
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    JotForm Support

    Answered by Kevin_G on September 20, 2016 at 08:01 PM

    No they will not work anymore, when you create custom links your username is included in the link, as it has changed then the new username needs to be reflected in the link, this guide will help you to re-generate the links again: How-to-Create-a-Custom-URL-of-a-Form

     

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    Answered by jserafi on September 20, 2016 at 08:46 PM
    Thanks so much although strangely…when i clicked on a link containing the old username it did still work…….???

    ...
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    JotForm Support

    Answered by Kevin_G on September 20, 2016 at 09:54 PM

    @jserafi,

    As this is not related anymore to this thread I moved it to another thread, it can be found here: https://www.jotform.com/answers/937664 

    We will assist you there as soon as possible.