What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is disabled

    Asked by lumiarts on September 20, 2016 at 05:03 PM

    Suddenly I can't preview my form anymore. I can still edit it.

    This is the error message that appears:

    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 20, 2016 at 07:02 PM

    It seems the account was suspended in error by our system. I would recommend you not to leave  any form without title or without a label for each field. Also, please be aware that you cannot make forms to get passwords or catch credit card critical info on plain text fields, instead you must use a payment integration.

  • Profile Image

    Answered by lumiarts on September 20, 2016 at 09:26 PM

    I didn't use forms to get passwords or credit card information.

    I was making a normal form. 

    So you didn't tell me yet how to fix this or what is being done. So my account will remain suspended? :(


    Please help

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    JotForm Support

    Answered by jonathan on September 20, 2016 at 11:27 PM

    I just checked your account/username  lumiarts and I see it is Active and forms are available as well.


    Please check again. You can login to your account at https://www.jotform.com/login

    Let us know if issue remains.