Form is disabled

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    lumiarts
    Asked on September 20, 2016 at 05:03 PM

    Suddenly I can't preview my form anymore. I can still edit it.

    This is the error message that appears:

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    Jeanette
    Answered on September 20, 2016 at 07:02 PM

    It seems the account was suspended in error by our system. I would recommend you not to leave  any form without title or without a label for each field. Also, please be aware that you cannot make forms to get passwords or catch credit card critical info on plain text fields, instead you must use a payment integration.

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    lumiarts
    Answered on September 20, 2016 at 09:26 PM

    I didn't use forms to get passwords or credit card information.

    I was making a normal form. 

    So you didn't tell me yet how to fix this or what is being done. So my account will remain suspended? :(

     

    Please help

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    jonathan
    Answered on September 20, 2016 at 11:27 PM

    I just checked your account/username  lumiarts and I see it is Active and forms are available as well.

    https://form.jotformz.com/62616721002646

    Please check again. You can login to your account at https://www.jotform.com/login

    Let us know if issue remains.