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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not found (Form is disabled) but I am not aware of any violation

    Asked by wanjaf on September 20, 2016 at 05:54 PM

    Dear JotForm Support,

    When I try to embed my form on my website I get the following error:

    Form not found (Form is disabled) - According to your help page this means the form was suspended for violating your Terms of Use.

    Can you please tell me how I am violating them? I just try to make a form that will allow cliënts to upload a file and pay me using credit card in order to have me review that file.

    With kind regards,


    Page URL:

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    JotForm Support

    Answered by Jim_R on September 20, 2016 at 09:26 PM

    Hello Wanja, your account was auto-suspended by our anti phishing filter. I checked your forms and confirmed none of them violates our Terms

    Sorry for the troubles, I have now reactivated your account so your form should be accessible by now.

    To be sure, I went to the page where you have it embedded and it's now showing up:

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    Answered by Irshad on September 21, 2016 at 07:13 AM

    If you face any issue, or need further assistance, feel free to revert back.


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    Answered by wanjaf on September 24, 2016 at 06:12 PM

    Thank you for fixing! No further assistance required concerning this question.