Form stuck on "Please wait" when embedded on Wordpress

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    kimburgner
    Asked on September 20, 2016 at 06:48 PM

    when filling out my form, it responds by saying please wait. 

    I've tried my Iphone, firefox and safari browers filled form out 3 times and says no responses yet. 

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    Charlie
    Answered on September 20, 2016 at 10:12 PM

    Apologies for the inconvenience.

    I was able to replicate the problem, it seems like it is related on how you have embedded your form. May I know how the form is embedded? Did you use the [embed][/embed] tags? Or did you use a plugin? Please do provide us more details. If you are using plugins, please make sure to update them

    To fix this, could you please try re-embedding the form using the iFrame embed code? Here's how to get that code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    We'll wait for your response.

  • Profile Image
    kimburgner
    Answered on September 21, 2016 at 04:46 AM
    I used the plugin. I'm not following what you mean when
    you say to update the plug in? please advise.
    thank you,
    Kim
    Sent from my iPhone

    ...
  • Profile Image
    kimburgner
    Answered on September 21, 2016 at 04:46 AM
    Issue #2 - I tried to convert the form to Spanish also
    and it gave me errors. please advise on that also.
    Thank you, Kim
    Sent from my iPhone
    ...
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    Rose
    Answered on September 21, 2016 at 06:31 AM

    Your questions were addressed two different thread. Since, they are not related main thread. 

    You will be informed following threads for your concerns. 

    Update Wordpress Plugin

    https://www.jotform.com/answers/937866


    Converting Form to Spanish


    https://www.jotform.com/answers/937867


    If you have more questions, please feel free to write us for any issue. We would be pleased to assist you.