What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form stuck on "Please wait" when embedded on Wordpress

    Asked by kimburgner on September 20, 2016 at 06:48 PM

    when filling out my form, it responds by saying please wait. 

    I've tried my Iphone, firefox and safari browers filled form out 3 times and says no responses yet. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on September 20, 2016 at 10:12 PM

    Apologies for the inconvenience.

    I was able to replicate the problem, it seems like it is related on how you have embedded your form. May I know how the form is embedded? Did you use the [embed][/embed] tags? Or did you use a plugin? Please do provide us more details. If you are using plugins, please make sure to update them

    To fix this, could you please try re-embedding the form using the iFrame embed code? Here's how to get that code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    We'll wait for your response.

  • Profile Image

    Answered by kimburgner on September 21, 2016 at 04:46 AM
    I used the plugin. I'm not following what you mean when
    you say to update the plug in? please advise.
    thank you,
    Sent from my iPhone

  • Profile Image

    Answered by kimburgner on September 21, 2016 at 04:46 AM
    Issue #2 - I tried to convert the form to Spanish also
    and it gave me errors. please advise on that also.
    Thank you, Kim
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by Rose on September 21, 2016 at 06:31 AM

    Your questions were addressed two different thread. Since, they are not related main thread. 

    You will be informed following threads for your concerns. 

    Update Wordpress Plugin


    Converting Form to Spanish


    If you have more questions, please feel free to write us for any issue. We would be pleased to assist you.