What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Autoresponder email not working?Asked by tutuprat on September 20, 2016 at 08:46 PM
I've created a form https://form.jotform.co/62431749049864 and set up an autoresponder email but for some reason It is not working.
I've tried everything! I've even deleted it and create it from scratch several times. I have done this autoresponder emails before for other forms and they are working fine, so I don't understand why this is happening for this specific form. (I don't receive the test mail either).
I'm running the campaign now, so I really need the people to receive this email.
The notification email is working perfectly, It's just the autoresponder.
I would really appreciate your help.
Upon checking your form, the reason why the autoresponder is not working is because the recipient is set to the "FIRST NAME" field, the input in this field I presume is NOT an email address.
If you edit them, you can see that the "Recipient Email" option is pointed to your first name field:
To learn more about the autoresponder email, you can check this guide: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder
I hope that helps. Do let us know if you need more assistance on this.
Please note that if there is any update on the thread post, an automated email is sent to your account profile email address. Please check your email firstname.lastname@example.org and you should have received ticket response in the email as well.