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    Why am I receiving notifications to a different email address?

    Asked by Louise Tran on September 20, 2016 at 08:54 PM
    Also, when I tried to fill in the form myself, I was notified through my louisetran@gmail.com that I received an form submission.
    Can these notifications go to ltran@pdgmobility.com? Not sure why it’s going to louisetran@gmail.com
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    JotForm Support

    Answered by Jim_R on September 20, 2016 at 09:09 PM

    I checked your account and confirmed the following:

    1. 4:26PM You have tested your PDG Mobility Literature Order Form

    2. 4:51PM You changed your registered email from louisetran@gmail.com to ltran@pdgmobility.com 

    And that's the reason why you never received it on ltran@pdgmobility.com The test submission you did was performed while your account email was still louisetran@gmail.com

    To test this, open your form once again https://jotform.com/62595955057267 and do a test submission. You should now receive this on ltran@pdgmobility.com

    If that's not happening, let us know so we can have another look.