What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom URL: Links with old username are still working.

    Asked by jserafi on September 20, 2016 at 09:53 PM
    Thanks so much although strangely…when i clicked on a link containing the old username it did still work…….???
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    JotForm Support

    Answered by Kevin_G on September 20, 2016 at 10:07 PM

    I have checked some of your links and I can see they include your new username, here is sample link: 


    Highlighted is your current username; however, I have also tested the link with the old username still in the link and it still works: 


    I will forward this to our second level as the links with the old username should not be working after changing your username.

    We will inform you via this thread as soon as we get updates regarding this. 

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    Answered by jserafi on September 20, 2016 at 10:46 PM
    Can you please NOT change the old links as it would be ADVANTAGEOUS to me at this point in time for them to continue being able to work please. Thanks so much
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    JotForm Support Manager

    Answered by Jeanette on September 21, 2016 at 12:44 AM

    Ok, so then let us know if you still need this to be fixed in the future.

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    Answered by jserafi on September 21, 2016 at 01:46 AM
    thanks will do