What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account got suspended as you are suspecting phishing, which is a mistake that i need to resolve. Please advice ASAP

    Asked by ReemBadran on April 20, 2012 at 06:41 PM
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    JotForm Support

    Answered by mliz on April 21, 2012 at 12:57 AM

    I have reactivated your account you should be able to access it, however the form that was suspected of phishing had to be deleted, please note that JotForm can not be used in any malicious internet activities.

    Thanks!

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    Answered by ReemBadran on April 21, 2012 at 02:07 AM
    I still am unable to acess my account, I get the same your account has been suspended message.
    Sent using BlackBerry® from mobinil
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    JotForm Support

    Answered by mliz on April 21, 2012 at 02:16 AM

    As of this writing I can confirm that the account status is active and the suspension has been lifted. Can you try to clear the browser's cache and cookies? and then re login to your account.

    Let us know if this worked.

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    Answered by ReemBadran on April 21, 2012 at 02:58 AM
    Thank you, my account got activated. I feel the need to explain why we are collecting personal data, i volunteer with an NGO in Egypt called Nebny which is in the field of sustainable development in Egypt. Accordingly, Nebny needs to have a database with the volunteers personal information as well as projects preference. The application that you have deleted was just used to collect that sort of data. Now after i have explained what we are doing can i create a similar form? If further details is required please tell me and i will gladly provide you with whatever assurance you need that this is a legal activity.

    Regards
    ReemB

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    Answered by ReemBadran on April 21, 2012 at 03:01 AM
    Hello, My account just got suspended again.

    ----- Forwarded Message -----
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    Answered by ReemBadran on April 21, 2012 at 05:02 AM

    your prompt response will be highly appreciated.

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    Answered by ReemBadran on April 21, 2012 at 05:03 AM

    your prompt response will be highly appreciated.

  • Profile Image

    Answered by ReemBadran on April 21, 2012 at 05:03 AM

    your prompt response will be highly appreciated.

  • Profile Image

    Answered by ReemBadran on April 21, 2012 at 05:03 AM

    your prompt response will be highly appreciated.

  • Profile Image

    Answered by ReemBadran on April 21, 2012 at 05:04 AM

    your prompt response will be highly appreciated.

  • Profile Image

    Answered by ReemBadran on April 21, 2012 at 05:04 AM

    your prompt response will be highly appreciated.

  • Profile Image

    Answered by ReemBadran on April 21, 2012 at 05:04 AM

    your prompt response will be highly appreciated.

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    Answered by ReemBadran on April 21, 2012 at 05:16 AM

    your prompt response will be highly appreciated.

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    JotForm Support

    Answered by jonathan on April 21, 2012 at 05:30 AM

    ReemB,

    Unfortunately, your form was autosuspended by JotForm's phishing prevention system due to the form's content. The system is very strict with regards to this type of forms. You may have noticed already that the form was autosuspended for the 2nd time. 

    Also, spamming the public forum with similar repeated messages will not prevent it and nobody highly appreciate such behaviour either.

    FYI

    Thanks.