What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to make the autoresponder work?

    Asked by ELS_PHILS on September 21, 2016 at 01:55 AM
    hi my autorespond does not work https://form.jotform.me/62582926254462 and i delete also my SMTP but it doesn't work 
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    JotForm Support

    Answered by Mike_G on September 21, 2016 at 02:29 AM

    I have created a clone version of your form to my account and made a test submission. I was able to receive the email autoresponder on my email address.

    May I suggest you try to recreate your existing autoresponder to a new autoresponder and see if you will be able to receive the new one.


    You can also try using the sender email, noreply@formresponse.com, and see if that also helps.

    You might also find this guide useful in the future: Explanation-of-Email-Notification-and-Autoresponder-Settings